Terms of Service

Last updated: 18 October 2026

This website is operated by Schenkel Ecom, trading as Marlow & Wren. Throughout the site, the terms "we", "us" and "our" refer to Marlow & Wren.

Marlow & Wren offers this website, including all information, tools, products and services available from this site to you, the user, conditioned upon your acceptance of these Terms of Service and all other policies referenced on this site.

By visiting our website and/or purchasing something from us, you engage in our Service and agree to be bound by these Terms of Service. These Terms apply to all users of the site, including without limitation browsers, customers, merchants and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree to these Terms, you may not access the website or use any of our Services.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

1. Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you have given your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose.

You must not transmit any viruses, malware, worms or any other harmful code.

A breach of any of these Terms may result in immediate termination of your access to our Services.

2. General Conditions

We reserve the right to refuse service to anyone, for any reason, at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and may involve transmissions over various networks and technical changes needed to connect to those networks.

Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service without our express written permission.

3. Accuracy, Completeness and Timeliness of Information

The information made available on this website is provided for general information only and may not always be complete, accurate or up to date.

We do not guarantee that the information available on this website is accurate, complete or current. You should not rely solely on the information on this website when making decisions without consulting appropriate and more up-to-date sources of information.

4. Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right to modify, suspend or discontinue the Service, or any part of it, at any time without notice.

We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

5. Products and Availability

Certain products may be available exclusively online and may be available in limited quantities.

We have made every effort to display the colors and images of our products as accurately as possible. However, we cannot guarantee that your device's screen will accurately reflect the actual color of the product.

We reserve the right to limit the sale of our products to any person, geographic region or jurisdiction, to the extent permitted by applicable law.

All product descriptions, specifications and prices are subject to change at any time without notice.

Orders may be prepared and fulfilled through our international logistics and fulfillment partners.

Estimated delivery times are provided for guidance only and may change due to carriers, customs clearance, weather conditions or circumstances beyond our reasonable control.

Any applicable taxes, duties, customs fees or import charges will be handled in accordance with applicable law and, where applicable, may be the responsibility of the customer.

6. Accuracy of Billing and Account Information

We reserve the right to refuse, limit or cancel any order placed with us at our sole discretion, subject to applicable consumer protection laws.

You agree to provide current, complete and accurate purchase and account information for all purchases made through our store.

You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

For more information, please see our Return Policy.

7. Third-Party Tools and Services

We may provide you with access to third-party tools and services that we neither monitor nor have any control over.

You acknowledge and agree that we provide access to such tools "as is" and "as available", without any warranties, representations or conditions of any kind.

Any use by you of optional third-party tools offered through the website is entirely at your own risk and discretion.

We may also offer new services and features through the website in the future. Such services and features shall also be subject to these Terms of Service.

8. Third-Party Links

Our Service may contain links to third-party websites that are not owned or controlled by Marlow & Wren.

We are not responsible for examining or evaluating the content, accuracy, privacy practices or policies of third-party websites.

We are not liable for any products, services, content or transactions related to third-party websites.

9. User Comments and Submissions

If you send us comments, suggestions, feedback or other content, you agree that we may use, reproduce, modify, publish, distribute and display such content without restriction, subject to applicable law.

You may not submit content that is unlawful, offensive, defamatory, threatening, misleading or that infringes the rights of any third party.

You are solely responsible for the content you submit and its accuracy.

10. Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.

11. Errors, Inaccuracies and Omissions

Occasionally there may be information on our website or in the Service that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times or product availability.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice, to the extent permitted by applicable law.

12. Prohibited Uses

You are prohibited from using the site or its content:

• For any unlawful purpose.
• To violate any applicable laws or regulations.
• To infringe upon our intellectual property rights or the intellectual property rights of others.
• To harass, abuse, harm, defame or discriminate against others.
• To submit false or misleading information.
• To upload or transmit viruses, malware or any other harmful code.
• To engage in fraudulent or deceptive activities.
• To unlawfully collect or track the personal information of others.
• To interfere with or circumvent the security features of the Service.

We reserve the right to terminate or restrict your use of the Service for violating any of the prohibited uses.

13. Disclaimer of Warranties and Limitation of Liability

To the maximum extent permitted by applicable law, the Service and the products delivered through our website are provided "as is" and "as available".

Nothing in these Terms is intended to exclude, limit or modify any rights or remedies that cannot lawfully be excluded, limited or modified under applicable consumer law in the United Kingdom.

To the extent permitted by law, Marlow & Wren shall not be liable for any indirect, incidental, special or consequential losses arising from your use of the website, the Service or any products purchased through the website.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.

14. Indemnification

You agree to indemnify and hold harmless Marlow & Wren and its service providers, suppliers and partners from any claims, liabilities, damages, costs and expenses arising from your breach of these Terms of Service or your violation of any applicable law or the rights of any third party, to the extent permitted by law.

15. Severability

If any provision of these Terms of Service is found to be unlawful, void or unenforceable, that provision shall be enforced to the maximum extent permitted by law.

The unenforceable portion shall be deemed severed from these Terms, and the remaining provisions shall remain in full force and effect.

16. Termination

These Terms of Service remain in effect until terminated by either you or us.

You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or by ceasing to use our website.

We may suspend or terminate your access to the Service if we have reasonable grounds to believe that you have breached these Terms or applicable law.

Any obligations or liabilities incurred prior to termination shall survive termination.

17. Entire Agreement

These Terms of Service and any policies or operating rules posted by us on this website constitute the entire agreement between you and Marlow & Wren regarding your use of the Service.

These Terms supersede any prior agreements, communications and proposals regarding the Service.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

18. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Netherlands.

Any disputes, claims or controversies arising from these Terms of Service, your use of our website or purchases made through our website shall be subject to the competent courts of the Netherlands.

Nothing in this section limits the mandatory rights or protections available to you as a consumer under applicable consumer law in the United Kingdom, including your right to bring proceedings in the courts of the part of the United Kingdom where you live.

19. Contact Information

Company: Marlow & Wren, a trading name of Schenkel Ecom
Address: Meidoornweg 13, 1171 JT Badhoevedorp, Netherlands
KvK: 98282344
VAT: NL004791686B32
Website: www.marlowwren.com
Email: info@marlowwren.com

If you have any questions about these Terms of Service, please contact us at info@marlowwren.com.