Shipping & Delivery Policy

Ordering Process

1. Add your chosen products to your cart.
2. Proceed to checkout.
3. Enter correct and complete shipping details.
4. Select your preferred payment method and place your order.
5. Once your order is confirmed, it will be processed and prepared for shipment.

Shipping Costs

• Free shipping is available on all orders within the United Kingdom.
• There is no minimum order amount.

Shipping Method

• Orders are shipped via tracked international shipping and delivered by local carriers within the United Kingdom.
• This allows you to track your package at every stage of its journey, helping to ensure smooth and reliable delivery.

Payment Methods

• Our checkout page is secure and encrypted.
• Your payment details are processed securely and protected.

Accepted payment methods may include:

• Credit and debit cards (Visa, Mastercard, American Express)
• PayPal
• Apple Pay
• Google Pay
• Other secure payment methods available at checkout

Shipping Updates & Tracking

• Once your order has shipped, you will receive an email with your tracking number and a link to track your package.
• Tracking information may take 1–3 business days to update after your order has shipped.
• If you have any questions about your tracking information, please contact us at info@marlowwren.com.

Possible Delays

Delivery delays may occasionally occur due to:

• High seasonal demand
• Customs clearance
• Increased parcel volumes at postal services or carriers
• Weather conditions
• Circumstances beyond our reasonable control

We always do our best to process and deliver your order as quickly as possible.

Order Processing Time

• All orders are usually processed within 1–3 business days of being placed.
• Orders placed on weekends or public holidays will be processed from the next business day.
• Once your order has been processed and prepared for shipment, you will receive a confirmation email.

Delivery Time

• Once your order has been processed and shipped, delivery within the United Kingdom usually takes 5–10 business days, depending on your location and the carrier.
• All orders include tracking.

Please note that delivery times are estimates and are not guaranteed. Unforeseen delays may occur due to circumstances beyond our control.

Need Help?

If you need help with your order, shipping or delivery updates, please contact our customer service team:

Email: info@marlowwren.com

We're always happy to help.

Company Information

Marlow & Wren is a trading name of Schenkel Ecom
Meidoornweg 13, 1171 JT Badhoevedorp, Netherlands
KvK: 98282344 · VAT: NL004791686B32
Email: info@marlowwren.com