Privacy Policy

Last updated: 18 October 2026

Marlow & Wren ("we", "our" or "us") operates this website and online store, including all related features, content, tools and services (collectively, the "Services"). Marlow & Wren is a trading name of Schenkel Ecom, which is responsible for your personal information. Our store is powered by Shopify, which enables us to provide these Services.

This Privacy Policy explains how we collect, use, share and protect your personal information when you use our Services, make a purchase or contact us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

"Personal information" means information that identifies you or can reasonably be linked to you. We may collect the following types of personal information:

Contact details: Name, email address, phone number, billing address and shipping address.
Payment information: Payment details, payment confirmations and transaction history, which are processed securely by Shopify and/or our payment providers.
Account information: Username, password and account preferences, where applicable.
Order and transaction information: Products viewed, added to cart, purchased, returned or exchanged.
Communications: Information you provide when contacting us via email or customer service.
Device and usage information: IP address, browser type, general location, device information and interactions with our website through cookies and similar technologies.

Sources of Personal Information

We may collect personal information from the following sources:

Direct interactions: When you browse our website, place an order, create an account or contact us.
Automatic collection: When you use our website, through cookies, pixels and similar technologies.
Service providers: Such as Shopify, analytics providers, shipping companies and payment processors.
Marketing and third-party integrations: To the extent permitted by applicable law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and improving our Services

Processing orders, payments, shipments, returns and exchanges
Managing your account, where applicable
Providing customer service
Improving our website, products and services
Personalizing your shopping experience and product recommendations

Marketing and advertising

Sending promotional messages where permitted and where you have given consent, or as otherwise permitted by law
Delivering relevant ads and marketing content based on your browsing activity or purchase history
Measuring the effectiveness of our advertising and marketing campaigns

You can unsubscribe from promotional messages at any time by following the unsubscribe instructions in our emails.

Security and fraud prevention

Verifying account activity
Detecting, investigating and preventing fraud and unlawful or suspicious activity
Protecting our website, customers and business

Customer communication

Contacting you
Responding to questions, requests and customer service inquiries
Providing updates about your orders

Legal and regulatory obligations

Complying with applicable laws and regulations
Responding to lawful requests from authorities
Protecting our legal rights and interests

How We Share Your Information

We may disclose your personal information to:

Shopify: For website hosting, e-commerce functionality, payments, analytics and related services.
Service providers: Including payment processors, shipping companies, fulfillment providers, customer service providers and analytics providers.
Advertising and marketing partners: To the extent permitted by applicable law.
Business partners and affiliates: To the extent reasonably necessary to operate our business.
Government authorities and legal entities: Where disclosure is required by law or necessary to comply with a lawful request.

We do not sell your personal information for money.

Shopify

Our online store is hosted and operated by Shopify. Shopify may collect and process personal information in connection with providing its platform and services to us.

For more information about how Shopify processes personal information, please see Shopify's Privacy Policy.

Third-Party Website Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, content or policies of third-party websites. We encourage you to review the privacy policy of every third-party website before providing any personal information.

Children's Privacy

Our Services are not intended for children who are not legally permitted to use online shopping services without the consent of a parent or legal guardian.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided us with personal information, please contact us so we can review and, where appropriate, delete it.

Data Security and Retention

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including fulfilling orders, providing services, meeting legal and accounting obligations, resolving disputes and enforcing our agreements.

Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, where legally possible
Withdraw consent to marketing communications
Request a copy of certain personal information we hold about you
Object to or restrict certain processing activities, where applicable

To exercise your privacy rights, please contact us:

Email: info@marlowwren.com

We may need to verify your identity before processing certain requests.

International Data Transfers

Your personal information may be processed, stored or shared in countries outside the United Kingdom, including countries where our service providers operate.

Where required by applicable law, we take reasonable steps to ensure appropriate safeguards are in place for international transfers of personal information.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our website, improve our Services and support our marketing and advertising activities.

You may be able to control or disable certain cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology or legal requirements. Any changes will be posted on this page, and the "Last updated" date will be revised accordingly.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we process your personal information, please contact us:

Marlow & Wren (a trading name of Schenkel Ecom)

Address: Meidoornweg 13, 1171 JT Badhoevedorp, Netherlands

KvK: 98282344 · VAT: NL004791686B32