Frequently Asked Questions
Which payment methods do you accept?
We accept Visa, Mastercard, American Express and PayPal.
How will I know if my payment has been received?
You will receive an automatic order confirmation email as soon as your order has been placed. Please keep it until your parcel arrives. Can't find it? Check your junk/spam folder or email us at info@marlowwren.com.
Can I change my billing or delivery details?
Please contact us as soon as possible at info@marlowwren.com. We can update your details as long as your order has not been dispatched yet.
Can you send my order to a different address as a gift?
Yes. We can deliver to an alternative address within the United Kingdom.
How do I track my parcel?
Once your order has been dispatched, you will receive a shipping confirmation email within 24–48 hours with your tracking number. Use our tracking page to follow your order.
How long does order processing take before dispatch?
Orders are processed within 1–3 working days. We do not process orders at weekends or on UK public holidays.
What are your postage rates and estimated delivery times?
We offer free standard delivery across the United Kingdom, with an estimated delivery time of 5–10 working days after dispatch for all orders. See our Shipping Policy for more information.
How can I contact Marlow & Wren customer support?
If you have any questions, email us at info@marlowwren.com or use our contact page.
Contact Information :
- Store Name : Marlow & Wren
- Company Name : Schenkel Ecom (trading as Marlow & Wren)
- Email : info@marlowwren.com
- Address: Meidoornweg 13, 1171 JT Badhoevedorp, Netherlands
- Contact Form : Click here
- KvK Number : 98282344
- VAT Number : NL004791686B32
- Opening Hours : Monday to Friday: 09:00 -18:00 (GMT)
- Response Time : We aim to reply to your email within 24 hours.